Yeo Sook Fern

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20 Publications

Publication								Year
Are you happy with your work? Side effects of workloads and work–family conflict in higher education Authors : Long Kim , Sook Fern Yeo Journal : The TQM Journal Journal Reference count : 75 Volume : 36 Pages : 437-455								2024
Online food delivery services: cross-sectional study of consumers’ attitude in Malaysia during and after the COVID-19 pandemic Authors : Sin Yin Tan , Su Yin Lim , Sook Fern Yeo Journal : F1000Research Journal Reference count : 75 Volume : 10 Pages : 972								2024
Understanding customer loyalty in banking industry: A systematic review and meta analysis Authors : Long Kim , Teerasak Jindabot , Sook Fern Yeo Journal : Heliyon Journal Reference count : 66 Volume : 10 Pages : e36619								2024
Developing customer service quality: Influences of job stress and management process alignment in banking industry Authors : Long Kim , Pattarawadee Maijan , Sook Fern Yeo Journal : Sustainable Futures Journal Reference count : 77 Volume : 8 Pages : 100311								2024
Good Governance and Citizen’s Trust in Pakistan: Authors : Muhammad MUZAFFAR , Yeo Sook FERN , Zahid YASEEN Journal : Asian Journal of Human Services Journal Reference count : 33 Volume : 26 Pages : 91-108								2024
An integrative framework enhancing perceived e-banking service value: A moderating impact of e-banking experience Authors : Long Kim , Kanyanit Wichianrat , Sook Fern Yeo Journal : Journal of Open Innovation: Technology, Market, and Complexity Journal Reference count : 61 Volume : 10 Pages : 100336								2024
How stress and satisfaction influence customer service quality in banking industry Authors : Long Kim , Sook Fern Yeo Journal : Heliyon Journal Reference count : 74 Volume : 10 Pages : e32604								2024
Improvement of Manufacturing Yield through Gemba Approach: A Case Study in an Integrated Circuit Package Assembler Company Authors : Zi Xuan Tan , Cheng Ling Tan , Sook Fern Yeo Journal : International Journal of Academic Research in Business and Social Sciences Volume : 14								2024
Human Resource Development as a Key to Enhanced Performance: Insights from Outsourcing Employees in a Delivery Service Company Authors : Herman , Sook Fern Yeo , Amalia Chaerunnisa , Piew Lai Kim Journal : PaperASIA Volume : 40 Pages : 1-11								2024
THE RELATIONSHIP BETWEEN KNOWLEDGE SHARING AND INNOVATION PERFORMANCE: A CASE OF MANUFACTURING SECTOR OF THE EMERGING ECONOMY Authors : Yeo Sook Fern , Ayesha Ashraf , Sana Batool Journal : Gomal University Journal of Research Volume : 38 Pages : 250-259								2022
Proactivity among Academicians in Malaysian Private Universities Authors : Chew Sze Cheah , Cheng Ling Tan , Sook Fern Yeo Journal : Environment-Behaviour Proceedings Journal Volume : 6 Pages : 95-102								2021
Effects of Web-Based Shopping on Consumers' Buying Behaviour: A Consumer Perspective Authors : Sook Fern Yeo , Cheng Ling Tan , Kah Boon Lim Journal : Global Conference on Business and Social Sciences Proceeding Volume : 12 Pages : 59-59								2021
Obstetrics services in Malaysia: factors influencing patient loyalty Authors : Sook Fern Yeo , Cheng Ling Tan , Yen-Nee Goh Journal : International Journal of Pharmaceutical and Healthcare Marketing Journal Reference count : 106 Volume : 15 Pages : 389-409								2021
Green Purchase Behaviour among Students in Higher Learning Institutions Authors : Anushia Chelvarayan , S. Thayalan Sandrasegaran , Yeo Sook Fern Journal : Global Conference on Business and Social Sciences Proceeding Volume : 12 Pages : 56-56								2021
Green Purchase Behaviour among Students in Higher Learning Institutions Authors : Anushia Chelvarayan , S. Thayalan Sandrasegaran , Yeo Sook Fern Journal : GATR Global Journal of Business Social Sciences Review Journal Reference count : 28 Volume : 9 Pages : 242-252								2021
Factors Affecting Students’ Perception of Online Shopping Authors : Anushia Chelvarayan , Chew Sin Jie , Yeo Sook Fern Journal : International Journal of Entrepreneurship, Business and Creative Economy Volume : 1 Pages : 13-24								2021
Tourist experience on traditional pastries in UNESCO heritage city Authors : Cheng Ling Tan , Sook Fern Yeo Journal : British Food Journal Journal Reference count : 54 Volume : 122 Pages : 3885-3897								2020
UNDERSTANDING USERS’ SWITCHING INTENTION ON MOBILE WALLET Authors : Kah Boon Lim , Sook Fern Yeo , Choon Ching Tan Journal : Journal of Information System and Technology Management Volume : 5 Pages : 14-24								2020
Do IT integration and decision-making integration influence service operation performance Empirical evidence from electrical and electronics distribution firms Authors : Cheng Ling Tan , Wei Lip Tan , Sook Fern Yeo Journal : International Journal of Services and Operations Management Volume : 33 Pages : 423								2019
Do IT integration and decision-making integration influence service operation performance Empirical evidence from electrical and electronics distribution firms Authors : Wei Lip Tan , Cheng Ling Tan , Sook Fern Yeo Journal : International Journal of Services and Operations Management Volume : 33 Pages : 423								2019

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Yeo sook fern

20 Publications

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