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Managing customer experience dimensions in B2B express delivery services for better customer satisfaction: a PLS-SEM illustration
Linking good counter-knowledge with bad counter knowledge: the impact of evasive knowledge hiding and defensive reasoning
Uncontrolled counter-knowledge: its effects on knowledge management corridors
How public sport centers can improve the sport consumer experience
How knowledge management processes can create and capture value for firms?
Negative aspects of counter-knowledge on absorptive capacity and human capital
An application of the performance-evaluation model for e-learning quality in higher education
Healthcare management in the knowledge-based economy
Implementing telemedicine technologies through an unlearning context in a homecare setting
Simultaneous measurement of quality in different online services
Finding the hospital‐in‐the‐home units' innovativeness
Creating dynamic capabilities to increase customer value
How to implement a knowledge management program in hospital‐in‐the‐home units
Why Open-mindedness Needs Time to Explore and Exploit Knowledge
Las plazas de toros de Andalucía y su incidencia turística: un análisis de grupos estratégicos
