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Application of an approach integrating the Kano model and the fuzzy systems theory: a strategic analysis of consumer satisfaction scores
MATURITY 4.0 IN THE LAW SERVICE: A SYSTEMATIC REVIEW OF THE LITERATURE
Sustainability 4.0 in services: a systematic review of the literature
Proposta de Modelo para Análise do Desempenho de International New Ventures
QUALITY ATTRIBUTES IN SERVICES FOR SOCIAL COMMUNITY CENTERS: A SYSTEMATIC REVIEW OF THE LITERATURE
Cognição e afetividade nas trajetórias empreendedoras das mulheres da cidade de Salgueiro – PE
Barriers and drivers of sustainable construction: a systematic literature review
DETERMINANTS OF SERVICE QUALITY IN THE COVID-19 TIMES: AN ANALYSIS OF ONLINE SHOPPING IN BRAZIL
Airline quality assessment towards strategic tourism management improvements
Fatores Que Contribuem Para O Reparo Certo Da Primeira Vez: Um Estudo na Jaguar Land Rover
Analyzing the profile of the manager from the perspective of the employees: A case study
Applying interpretive structural modeling to analyze the fundamental concepts of the management excellence model guided by the risk-based thinking of ISO 9001: 2015
Proposal for improvement capes evaluation system in engineering III
Avaliação multicriterial da qualidade em serviços: um estudo de caso em um hotel
Análise da implementação do modelo multicritério de decisão: como o gestor observa a importância da decisão racional
Avaliação da qualidade em serviço de um hotel pelo método SERVPERF
