| Publication | Year | ||||||||
|---|---|---|---|---|---|---|---|---|---|
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Research on service frontline employees: a science – practice perspective Authors : David Solnet , Maria GolubovskayaJournal : Journal of Service Management Journal Reference count : 61 Volume : 34 Pages : 1021-1037 |
2023 | ||||||||
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Competitive advantage through service in hospitality and tourism: a perspective article Authors : Jay Kandampully , David SolnetJournal : Tourism Review Journal Reference count : 11 Volume : 75 Pages : 247-251 |
2019 | ||||||||
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Service Management in Hospitality Education: Review and Reflection Authors : David SolnetJournal : Journal of Hospitality Marketing & Management Journal Reference count : 100 Volume : 21 Pages : 184-214 |
2012 | ||||||||
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Service climate and customer satisfaction in a casino hotel: An exploratory case study Authors : Anna Kralj , David SolnetJournal : International Journal of Hospitality Management Journal Reference count : 81 Volume : 29 Pages : 711-719 |
2010 | ||||||||
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How some service firms have become part of “service excellence” folklore Authors : David Solnet , Jay KandampullyJournal : Managing Service Quality: An International Journal Journal Reference count : 33 Volume : 18 Pages : 179-193 |
2008 | ||||||||
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Generation Y as Hospitality Employees: Framing a Research Agenda Authors : David Solnet , Anna HoodJournal : Journal of Hospitality and Tourism Management Journal Reference count : 76 Volume : 15 Pages : 59-68 |
2008 | ||||||||
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Generation Y as Hospitality Employees: Framing a Research Agenda Authors : David Solnet , Anna HoodJournal : Journal of Hospitality and Tourism Management Journal Reference count : 76 Volume : 15 Pages : 59-68 |
2008 | ||||||||
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Generation Y as Hospitality Employees: Framing a Research Agenda Authors : David Solnet , Anna HoodJournal : Journal of Hospitality and Tourism Management Journal Reference count : 76 Volume : 15 Pages : 59-68 |
2008 | ||||||||
|
An Industry Partnerships Approach to Tourism Education Authors : David SolnetJournal : The Journal of Hospitality Leisure Sport and Tourism Volume : 6 Pages : 66-70 |
2007 | ||||||||
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Employee—Customer Linkages: A Social Identification Perspective in a Hotel Industry Context Authors : David SolnetJournal : Journal of Hospitality and Tourism Management Journal Reference count : 67 Volume : 14 Pages : 129-143 |
2007 | ||||||||
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Introducing employee social identification to customer satisfaction research Authors : David SolnetJournal : Managing Service Quality: An International Journal Journal Reference count : 76 Volume : 16 Pages : 575-594 |
2006 | ||||||||
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Service Climate, Employee Identification, and Customer Outcomes in Hotel Property Rebrandings Authors : David Solnet , Neil PaulsenJournal : Journal of Hospitality & Leisure Marketing Journal Reference count : 75 Volume : 13 Pages : 3-27 |
2006 | ||||||||